Frequently Asked Questions
Gardening & Yard Work
Invoices are calculated based on our hourly rate multiplied by the number of staff who service your property, from the time we arrive at your property until the time we depart. We calculate our time on site to the nearest five minutes.
In addition to the hourly rate on site, we have a standard charge for travel time that is applied to all invoices.
Finally, if you requested any additional materials (like mulch or soil) or requested that we remove debris from your property (we usually leave it neatly bagged for city collection at no charge), then those additional charges are applied to your invoice.
HST is applied to the total amount, and the invoice is emailed, usually the next business day.
Our crew records their time on site after they complete their work, which is reported to our office at the end of the day. The next business day, our office team will issue an invoice for the work, which you receive by email.