Invoices are calculated based on our hourly rate multiplied by the number of staff who service your property, from the time we arrive at your property until the time we depart. We round our time on site up to the nearest five minutes.

In addition to the hourly rate on site, we have a standard charge for travel time that is applied to all invoices.

Finally, if you requested any additional materials (like mulch or soil) or requested that we remove debris from your property (we usually leave it neatly bagged for city collection at no charge), then those additional charges are applied to your invoice.

HST is applied to the total amount, and the invoice is emailed, usually the next business day.

We accept Visa, Mastercard, Email Money Transfers (EMTs) and cheques. We also accept cash, although cash payments has to be arranged via the office.

No. Tipping is neither required nor expected.

If you would still like to tip your team, you can offer them a cash tip on site, or you can contact the office to arrange a tip for your team via email money transfer. 

We do not offer an option to include a tip on your invoice.