Lawn & Garden Services in Midtown Toronto & East York
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Customer Support

Answers to Frequently Asked Questions and support for existing customers.

Monthly Plan FAQs

Our customers are busy homeowners, senior, and landlords in Midtown & North Toronto. Our pricing is hard to beat, and with our high customer satisfaction and focus on simplicity, there is no better value in our service area.

Midtown Toronto - The Annex, Cabbagetown, The Danforth, East York, Leaside, Rosedale, South Hill / Casa Loma, Summerhill, and Yorkville.

North Toronto - Bedford Park, Caribou Park, Chaplin Estates, Davisville Village, Deer Park, Forest Hill, Lawrence Park, Ledbury Park, Lytton Park, Moore Park, and Yonge & Eglinton.

East York - East York, the Beaches, Leslieville, Danforth, Wexford, Jonesville.

Yes. You can cancel without penalty at any time. Just let us know by email that you'd like us to stop the service. You are still responsible for paying any outstanding invoices, but we will refund you a pro-rated amount based on the number of remaining grass cuts in the month.

See our refund policy for more information on how refunds are processed (it depends on how you paid).

For example, if we send you an invoice on May 15th, do a grass cut on May 17th, and then you cancel your service you will still be responsible for paying the unpaid invoice from May 15th. Once paid, we will refund you a pro-rated amount for the three remaining service visits.

Gardening & Yard Work FAQs

Invoices are calculated based on our hourly rate multiplied by the number of staff who service your property, from the time we arrive at your property until the time we depart. We calculate our time on site to the nearest five minutes.

In addition to the hourly rate on site, we have a standard charge for travel time that is applied to all invoices.

Finally, if you requested any additional materials (like mulch or soil) or requested that we remove debris from your property (we usually leave it neatly bagged for city collection at no charge), then those additional charges are applied to your invoice.

HST is applied to the total amount, and the invoice is emailed, usually the next business day.

Our crew records their time on site after they complete their work, which is reported to our office at the end of the day. The next business day, our office team will issue an invoice for the work, which you receive by email.

Landscape Installation FAQs

Most quotes start with a quick phone or video call with our head gardener. We'll review your work, and determine the next best steps, which include

  • a quote - for simple jobs, we can submit a quote following the video chat
  • a site visit - either our head gardener or one of our team will drop by your property during the week to price out the work we discussed
  • a design meeting on-site (this is a paid service)

We only require deposits on jobs with a pre-hst total of more than $5000. For smaller jobs, we invoice when the work is complete. Deposits are typically for 50% of the cost of the job, with the balance owing on completion.