Sod Installation Services

Our popular snow removal services include clearing of snow from designated surfaces on your property, with optional supply and application of our ecosalt or magnesium chloride ice melter. Your flat rate plan includes -

• snow removal services between November 15th and April 14th inclusive
• snow removal after every storm that accumulates 1 or more cm (most companies offer clearing only after 3 to 5 cm)
• no limit on the number of storms or the total accumulation of snow to be cleared
• simple month-to-month invoicing with the option to cancel at any time

Please note that our services are delivered using a combination of snow blowers and plastic snow shovels. Removal of snow from your property, and chipping of ice are not included in any of our plans.

In most circumstances, we wait until snow has finished falling before commencing services. The exact timing is determined by the snowfall, by our maintenance manager, by traffic considerations and by our individual crews. During regular snow events (less than approximately 10cm), routes are typically completed within 8 hours. Although we do our best to service your property before morning and evening commutes, we cannot guarantee the timing.

During heavy snow events (greater than approximately 10cm) our snow manager will sometimes split services into multiple visits. On the first visit crews may postpone detailed work to give access to all of their clients as quickly as possible. Following a 12 hour rest, the crews then return for a second visit to service any details postponed on the first visit. First visits are typically completed within 10 to 18 hours or more during heavy snow events, depending on conditions.

Our crews have discretion on the number of ecosalt pails kept on your property (commonly two, but sometimes more). If you would like more or less ecosalt left on your property, please contact the office and we will update your information for the crew. You are billed when ecosalt is delivered to your property - not when it is applied. We do not refund ecosalt that is not used by the end of the agreement - you can keep it for the next winter or we can pick it up on request for safe disposal, free of charge. Crews do their best to ensure that you always have a supply of ecosalt but if you run out please contact the office and we will supply more as quickly as possible.

We offer our ecosalt option as a convenience to our clients and our crews to have a salt alternative on the property. However, as per our terms and conditions below we do not accept liability for the use or failure to use or supply ecosalt as part of your snow clearing services

Cleared snow will be placed on your property at the crew's discretion. We do our best to limit snow up against walls and foundations.

Following heavy accumulations of snow, space can become limited, and it is understood that snow piles can interfere with your listed service areas, or otherwise interfere with access or parking on your property. It can be necessary to load snow against the sides of buildings and houses (especially in shared, long, and/or narrow driveways), in this event we do our best to make return visits in the following days to relocate it elsewhere on your property.

Given the challenges of winter, our company does its best but cannot commit to honoring client requests regarding the location or placement of snow under any circumstances. Removal of snow from your property and relocation of snow on your property is not included in this agreement.

Our crews are NOT able to clear snow underneath or within 1 foot of parked vehicles. If parked vehicles are blocking access to any portion of your property, those areas will also NOT be able to be serviced. Please do your best to ensure all resident and visitor cars are parked to allow access to the property and the snow piling areas. Our services do not include clearing of snow from off of parked cars.

A windrow is snow that is left at the end of the driveway after a city plow has cleared the road. We will clear the windrow if the city plow has passed through before our visit. Our teams are usually able to clear windrows during our second passes on heavy snow events but typically do not do return visits for windrows on regular snow events or following the second visit of a heavy snow event.

We offer snow removal services, not ice removal services. Ice build-up forms as a result of freezing rain or snow, drainage issues, compaction or the thaw/freeze cycle. When ice accumulates, our snow removal equipment (snow shovels, snow blowers and plows) are unable to break it up. Our crews are not equipped with metal ice-breakers or chippers. Ice-melter is our best defense against ice build-up and we encourage clients to apply it as necessary to control ice build-up between our visits. If you need ice broken up it is an extra billable service, please contact the office.

We do our best to limit noise overnight - on light snowfalls, our crews limit their use of plows and snowblowers within reason. However, on heavier snowfalls, we require the assistance of powered equipment to do our work that has the potential to disturb you or your neighbours during our visits at any time of day or night.

For regular updates before, during and between storms it is not necessary to contact our office. You can see regular updates -

On our twitter feed at twitter.com/gardenzillatdot

On our website at gardenzilla.ca/services/snow-removal/updates

Our office is open from 7:00am-3:00pm Monday through Friday. Due to the high volume of calls during and after snow events we highly encourage you to email support@gardenzilla.ca for a quicker response if you do need to contact the office.

There is no long term commitment. You can cancel your services at any time by phoning or emailing our office, and you can cancel that day, or schedule a future date for cancellation (for example, for the closing date on a home sale). You are responsible for all charges up until that date, per our payment schedule, and including any applied ecosalt. Your deposit is non-refundable, and is forfeited if you cancel your services.

Whether it snows more or less often than usual, there is no change in our pricing. If it doesn't snow, we still provide a dedicated team (paid for being on call whether or not it snows), expensive winter vehicles and equipment, and are available in the event it does snow. On some winters we have to go out more - on others, we have to go out less.